Frequently Asked Questions

What is the best way to contact the Long Beach Lobster Festival?
Due to the volume of ticket sales, the best way to contact is to complete the contact information form. (include your phone number)

DUPLICATE ORDERS
I received two confirmations.

Only duplicated orders will be refunded. Reply to the confirmation email you wish to cancel and state that it is a duplicate order. You will be sent confirmation of cancellation shortly thereafter. It may take up to 3 days to be recorded on your credit card account.

PROBLEMS WITH ORDERING ONLINE
I click SUBMIT on my order, but nothing happens.

1. Verify all information entered is correct.

2. Look for a Warning Sign with an Exclamation Mark that is indicating an error for that line of information.

3. Make sure ALL information is filled in. IF NOT, the order cannot be processed. That includes questions being asked.

4. Make sure your credit card is MasterCard, Visa or Discover. We DO NOT ACCEPT American Express.

5. If you are still having problems, complete contact information form (include your phone number).

CHANGE DATE OF TICKETS
I ordered tickets for Saturday, but I want to change it to Sunday.

Tickets are good for Friday, Saturday or Sunday. You do not need to contact us. We ask for which day you plan on attending so that we can estimate the amount of Live Lobster to have on hand for that day. You can use your tickets on Friday, Saturday or Sunday.

VIP SEATING ONLY: I ordered tickets for Saturday, but I want to change it to Sunday.
You need to contact us if you choose to come on a different date or time slot as seats are sold for each day according to availability and seating is limited.

DOGS
Can I bring my dog to the festival?

Sorry, no pets are allowed in the festival site (except for service animals).

OUTSIDE FOOD/DRINKS
Can I bring outside food/drinks?

No backpacks, picnic coolers, baskets, outside food or drinks allowed in the festival site. All food and beverage items must be purchased at the festival.

FOLDING CHAIRS
Can I bring my folding chair?

Folding chairs are permitted in designated area. No tents, gazebos, etc.

CONTACT US

IF YOU WANT TO CONTACT LONG BEACH LOBSTER FESTIVAL FOR QUESTIONS, TICKETS, REQUESTS AND INFORMATION, PLEASE COMPLETE THE CONTACT FORM BELOW. Email is continually monitored even after business hours.


Please be sure to review Frequently Asked Questions on the left colunm of this page before contacting us. Most likely your question will already have been answered such as DUPLICATE ORDERS, DID NOT RECEIVE CONFIRMATION, CHANGE DATE OF TICKETS.

 

The Original Long Beach Lobster Festival

Corporate Office:
3553 Atlantic Avenue, Suite B-1128, Long Beach, CA 90807
Telephone: 1.562.495.5959   Facsimile: 1.562.495.5961

Press Inquiries Media Only (complete below form)

Entertainment Submissions (complete below form) be sure to include booking fee (1-1/2-2hour set), website, and links (music and video). Back-line with Drum kit, Professional Sound (with onstage and front house monitor), Lights, and Stage will be provided.

Thank you for your interest in The Original Long Beach Lobster Festival! We look forward to answering any questions you may have.

 

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